HELP & INFORMATION

Frequently Asked Questions

Everything you may want to know before ordering — shipping, sizing, returns and tracking your order.

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Help before and after your order
Where do you ship?
Available destinations and shipping methods are shown during checkout. If your address is accepted, we can currently ship to your location.
How long will delivery take?
Your shipping method and estimated delivery information are shown at checkout. Timing can vary by destination, product, carrier and local customs.
How can I track my order?
When tracking is available, shipment information will be sent using the contact details supplied with your order.
Can I return an item?
Please review Shipping & Returns before purchasing. Eligibility depends on item condition and the circumstances of the request, without affecting applicable statutory consumer rights.
How do I choose the right size?
For sized products, use the actual measurements shown on the product page rather than relying only on S/M/L labels.
How do I contact Cozy Paw?
Use our Contact page and include your order number when your question relates to an existing purchase so we can help faster.

Still need a hand?

Contact us and we’ll help with product selection or any question about your order.

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Frequently Asked Questions

Frequently Asked Questions

Where do you ship?

Available destinations are shown during checkout. If your address is accepted at checkout, we can currently ship to your location.

How long will delivery take?

Your available shipping method and estimated delivery information are shown during checkout. Delivery times can vary by destination and product.

How can I track my order?

When tracking is available, you will receive shipment information using the contact details provided during checkout.

Can I return an item?

Please review our Shipping & Returns page before purchasing. Return eligibility can depend on the item condition and the circumstances of the request.

How do I choose the right size?

For products with size options, check the measurements shown on the product page rather than relying only on S/M/L labels.

How do I contact Cozy Paw?

Use our Contact page and include your order number when your question relates to an existing purchase.